How good are you at keeping your customers?

It is more profitable to retain existing customers than to acquire new ones. But, how do you know if your customer loyalty is slipping ?  How do you keep on eye on this?  
Out of the range of options available to you how do you know which is best.  What is the latest thought on this.  
The Net Promoter Score is a new simplified way to understand where you stand with your customers. The video this week has more about it. 

If you feel like talking about this in more depth please book a 1 to 1 session here with our Professional Support Providers. 

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